Refund policy
Return and Refund Policy
We hope you love figa.
Every figa globale product is made to order specifically for you after your order is placed. Because of this made-to-order model, all sales are final except for qualifying manufacturing or fulfillment issues, cancellations confirmed before production begins, or where otherwise required by applicable law.
No Returns or Exchanges
We do not accept returns, exchanges, or refunds for:
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Incorrect size ordered by the customer
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Change of mind
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Customer ordering error
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Dislike of fit, feel, or color
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Buyer’s remorse
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Minor variations in print color, positioning, or appearance that are normal to the production process
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Incorrect or incomplete shipping information provided by the customer
Please review product descriptions, sizing information, colors, quantities, and your shipping address carefully before placing your order.
Cancellations and Order Changes
Because every product is made to order and may enter production shortly after purchase, cancellations and order changes are not guaranteed.
If you need to correct a product, size, color, quantity, or shipping address, contact ciao@figaglobale.com immediately with your order number and the requested change.
If production has not begun, we will make reasonable efforts to update or cancel the order. Once an order has entered production, the product, size, color, and quantity cannot be changed, and the order cannot be canceled.
Shipping-address corrections may be possible after production begins but are not guaranteed. An address cannot be changed after the order has shipped.
Submitting a cancellation or change request does not mean the request has been accepted. The original order remains active unless and until Figa Globale confirms the cancellation or change in writing.
Manufacturing or Fulfillment Issues
If your item arrives damaged, defective, misprinted, or materially different from what you ordered due to a manufacturing or fulfillment error, contact:
Please contact us within 30 days of delivery and include:
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Your order number
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A brief description of the issue
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Clear photographs showing the problem
We will review the claim and, when appropriate, coordinate with our fulfillment partner. Qualifying manufacturing or fulfillment issues may be eligible for a replacement, refund, or other appropriate remedy at no additional cost to you.
Shipping Issues
Lost, damaged, delayed, stolen, or otherwise affected shipments are handled in accordance with our Shipping Policy.
Your Legal Rights
Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.
Contact
Returns and product claims:
returns@figaglobale.com
General customer support:
ciao@figaglobale.com