Shipping policy
figa globale shipping policy
every figa globale item is made to order specifically for you after your order is placed.
we currently ship only within the united states.
shipping rates
shipping rates are calculated at checkout based on the products in your order and delivery destination.
free standard shipping is available on u.s. orders of $100 or more.
the qualifying order subtotal must be at least $100. orders totaling less than $100 do not qualify for free shipping.
production and shipping
production times vary depending on the product and order volume.
once your order ships, you will receive a shipping confirmation with available tracking information.
production and delivery times are estimates and are not guaranteed. carrier delays, weather, and other circumstances outside our reasonable control may affect delivery.
lost or damaged shipments
if your order appears to have been lost in transit or arrives damaged, please contact us within 30 days of the expected or confirmed delivery date:
please provide your order number and details of the issue.
we will review qualifying claims and, when appropriate, coordinate with our fulfillment or shipping partners to determine the available remedy.
packages marked delivered
if tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, and the shipping carrier.
figa globale is not responsible for theft or loss occurring after confirmed delivery except where otherwise required by applicable law.
address accuracy
customers are responsible for providing a complete and accurate shipping address at checkout.
if an order cannot be delivered or must be reproduced or reshipped because the customer provided incorrect or incomplete shipping information, the customer may be responsible for additional production, shipping, or reshipping costs.
if you need to correct your shipping address, contact ciao@figaglobale.com immediately with your order number and the correct address.
shipping-address changes are not guaranteed. an address cannot be changed after the order has shipped.
manufacturing or fulfillment issues
if your item arrives damaged, defective, misprinted, or materially different from what you ordered due to a manufacturing or fulfillment error, contact returns@figaglobale.com within 30 days of delivery.
please include:
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your order number
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a brief description of the issue
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clear photographs showing the problem
qualifying manufacturing or fulfillment issues may be eligible for a replacement, refund, or other appropriate remedy at no additional cost to you.
your legal rights
nothing in this shipping policy excludes, restricts, or limits any consumer right or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.
contact
shipping and product claims:
returns@figaglobale.com
general customer support:
ciao@figaglobale.com